General & Frequently Asked Questions

General

• Are you EWG verified?
• What is Truly Free?
• How to reach us by email...
• How to reach us by phone...
• What is the shelf life of your products?
• What is your refund policy?

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Truly Free Laundry Products

• Can I use Truly Free Laundry Wash as a powder?
• Do Truly Free Laundry products work well with hard water?
• Do Truly Free Products Contain Gluten?
• What is One Load of Laundry?
• Are your products Cloth Diaper safe?
• Are Truly Free products safe for people with sensitive skin?

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Truly Free Cleaning Products

• Do Truly Free products have a scent?
• How do I use Truly Free Home and Cleaning Products?

Bara Essential Oils

• Are your essential oils pure and organic?

Shipping

• When will my order arrive?
• What are your shipping costs?
• Do you ship internationally?

Washer & Dryer Maintenance

• How do I clean my washing machine?
• How do I clean my dryer vent?

Our Team

• Meet Tay, Your Social Media Manager
• Meet Alesia, Your Member Experience Team Member
• Meet Jordan, Your Member Experience Team Member
• Meet Annice, your Director of Member Experience
• Meet Katrina, your Member Experience Team Member
• Meet Brianna, your Member Experience Team Member

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