Refunds will be granted only under the following condition(s):
Selestial Soap, LLC (DBA: trulyfreehome.com) is responsible for faulty orders, defective products, and/or damaged goods and will refund payments made for faulty, defective, and/or damaged goods once evidence is presented that an order is faulty, defective, and/or damaged.
Individuals seeking refunds for orders placed on site will pay a 25% restocking fee and pay for the return of shipped goods.
Upon approval of the above condition(s), your refund will be processed and a credit will be applied to your credit card or original method of payment. To return products, mail to: 345 W South Airport Rd, Traverse City, MI, 49686, United States.
Our policy lasts 60 days. If 60 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.